Jetstar’s chatbot, Jess, is now on Facebook Messenger
Two thirds of Jetstar passengers use Facebook to ask about bookings
Gold Coast Airport to introduce passenger tracking
Ceiling mounted sensors will count and track passengers anonymously
Singapore Airlines digital wallet for frequent flyers
Airline loyalty digital wallet will be blockchain-based
South Korean airports to use biometric identification for domestic flights
Passengers register their ID and fingerprint of palm vein to use the system
Air New Zealand to trial translation technology
Google technology could allow passenger service staff to receive live translation of 40 languages
KLM use of artificial intelligence to answer passenger queries
Use of AI means that agents can spend more time on questions in conversations with passengers that need a human approach
Air New Zealand launches on Google Assistant
Passengers can talk hands-free with the airline
Haneda displays the robots on trial for Tokyo2020
Airport display 7 robots on trial during January 2018
British Airways adds emojis to its chatbot
First airline to offer holiday advice to passengers using emojis
Indianapolis customer service robot
The robot will complement its guest services desk but not replace it
