Lufthansa begins biometric boarding at LAX
Expected to expand to all U.S. airport departures
Auckland Airport hires its first digital employee
Vai can answer passengers' questions about New Zealand's biosecurity rules
British Airways now using facial recognition biometrics at 4 U.S. airports
Airline now trialling biometrics for boarding at Orlando International
Sydney to start trial of facial recognition to (almost) replace passports
Qantas passengers can 'register' to take part in the trial
Air New Zealand’s emoji travel tips
Allows passengers to explore the best New Zealand has to offer using emojis
Houston airports helps vision-impaired passengers
Houston’s airports now more accessible for blind and low vision passengers
Jetstar’s chatbot, Jess, is now on Facebook Messenger
Two thirds of Jetstar passengers use Facebook to ask about bookings
Gold Coast Airport to introduce passenger tracking
Ceiling mounted sensors will count and track passengers anonymously
Singapore Airlines digital wallet for frequent flyers
Airline loyalty digital wallet will be blockchain-based
South Korean airports to use biometric identification for domestic flights
Passengers register their ID and fingerprint of palm vein to use the system
Air New Zealand to trial translation technology
Google technology could allow passenger service staff to receive live translation of 40 languages
KLM use of artificial intelligence to answer passenger queries
Use of AI means that agents can spend more time on questions in conversations with passengers that need a human approach
British Airways trials biometric boarding at Los Angeles
Biometric eGates from Vision-box use facial recognition for simpler boarding
Air New Zealand launches on Google Assistant
Passengers can talk hands-free with the airline
Haneda displays the robots on trial for Tokyo2020
Airport display 7 robots on trial during January 2018
British Airways adds emojis to its chatbot
First airline to offer holiday advice to passengers using emojis
Indianapolis customer service robot
The robot will complement its guest services desk but not replace it
Global Entry kiosks at San José International Airport
Automated kiosks allow expedited processing
MorphoTrust USA wins E-CAT deal
Will allow TSA travel document checkers to scan passenger credentials at the checkpoint
Automated passport control at Miami now for Visa Waiver countries
Kiosks have cut wait times by 40 percent for U.S. citizens since November 2013