PASSENGER EXPERIENCE

INCLUDES PASSENGERSELFSERVICE

PASSENGER EXPERIENCE

INCLUDES PASSENGERSELFSERVICE

Baggage

Self-tagging added by American at Miami

May 26, 2013

Air China makes baggage through check-in available to 14 cities

May 23, 2013

United sells home baggage delivery

New baggage delivery service launched by United

January 12, 2013

Qantas self-service bag drop

BA and QF introduce Self-service Bag Drop at Heathrow

November 9, 2012

Self-service bag drop live in Stockholm and Helsinki

October 13, 2012

Alaska Airlines adds self-tagging at Seattle-Tacoma

June 21, 2012

Heathrow Olympuc Terminal

Extra Heathrow terminal for London Olympics

January 19, 2012