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PASSENGER EXPERIENCE

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Air New Zealand unveils Oscar the chatbot

Air New Zealand unveils Oscar the chatbot

  • February 2, 2017
Messenger bot FRAnky welcomes passengers to Frankfurt Airport

FRAnky welcomes passengers to Frankfurt

  • January 27, 2017
British Airways adds emojis to its chatbot

British Airways adds emojis to its chatbot

  • December 23, 2016
Aeromexico introduces Aerobot, its chatbot for Facebook Messenger

Aeromexico launces chatbot for Facebook Messenger

  • December 6, 2016
British Airways personal Facebook Messenger Bot

British Airways personal Facebook Messenger Bot

  • December 4, 2016
Thomson trials chatbot search tool for holiday suggestions

Thomson trials chatbot search tool for holiday suggestions

  • November 22, 2016

Get the best fares with Mildred the Lufthansa chatbot

  • November 11, 2016
Austrian launches Virtual Assistant via Facebook Messenger

Austrian launches Virtual Assistant via Facebook Messenger

  • October 19, 2016
KLM tests artificial intelligence to help answer questions

KLM tests artificial intelligence to help answer questions

  • September 30, 2016
Athens Airport implements a bot app through Facebook Messenger

Athens Airport implements a bot app through Facebook Messenger

  • September 23, 2016
Icelandair offers Flight Bookings through Facebook Messenger

Icelandair offers Flight Bookings through Facebook Messenger

  • August 2, 2016
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Top Stories

Qanot Sharq 1st A321XLR

Qanot Sharq takes delivery of its first Airbus A321XLR aircraft

Turkish Airlines Airbus A330

Turkish Airlines passengers can tell the airline where their bags are

SWISS a350-900

SWISS Airbus A350 makes first revenue longhaul flight

MIA uses EPP

MIA introduces Enhanced Passenger Processing for US citizens on arrival

Ryanair scraps paper boarding passes

Ryanair scraps paper boarding passes

IAG airlines

IAG to provide Starlink Wi-Fi on all 5 airlines

Riyadh Air Boeing 787-9

Riyadh Air makes inaugural flight but without commercial passengers

First SWISS Airbus A350 makes its first passenger flight

First SWISS Airbus A350 makes its first passenger flight

Qantas A321XLR first flight

Qantas starts flights with A321XLR

JetBlue Embraer E190

JetBlue retires Embraer E190 as Avelo orders up to 100

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Jazeera Airways Airbus A320 neo
Jazeera Airways passengers can fly now and pay later
United 737 MAX 8
United can kick you off a flight if you don’t use headphones
American Airlines Boeing 737
American gives passengers more timely information

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