Explore SAS new cabins using Google Street View
SAS is the first airline in Europe to offer a virtual tour onboard a long-haul aircraft
Etihad recruits Nicole Kidman
Ausssie actress is the face of United Arab Emirates’ national carrier
Trainee guide dog puppies at Edinburgh Airport
12 trainees had training day at Scotland’s busiest air terminal
ACI announces 2014 Airport Service Quality Awards
Smaller airports get more of the top spots
QANTAS virtual reality trial
Gear VR headsets in First Class on some A380s
American $2 Billion passenger experience
“Going for Great” programme aims to give passengers a world-class travel experience
Delta will have 5 seating options from March 2015
Providing passengers with spectrum of options
Etihad inflight passenger experience enhancements
Long-haul cabins in all classes improved
KLM updated economy cabins and IFE on 777-200
The inflight entertainment system has also been fully renewed
Lufthansa offers wide range of media on passengers own devices
Will begin with Airbus A321 on medium-haul routes
Thomson plans new passenger experience
Will add two 787s and 47 Boeing 737 MAX by 2020
Alaska Air considers biometrics for passenger processes
Could lead to fingerprint readers at bag drops, passenger lounges, boarding gates and for inflight purchases
Google Glass passenger experience trial at Edinburgh
First UK airport to trial the head-mounted wearable technology
Virgin Australia unveils new Business Class
Redesign involves the introduction of suite-style seating
Commercial aircraft seating market worth $5991million
Report says market estimated to reach $7910 Million in 2019
Finavia TravelLab initiative yields first results
The most popular prototype, by far, was the Midsummer festival
Passenger Experience can be improved using IT – IATA DG
Areas are: Distribution, airport environment, data standards for information exchange
Copenhagen Airport positive results from Google Glass trial
Wearable tech can help provide a better passenger experience at the airport
Passenger Experience guidelines released by ACI Europe
Document looks at how airports should conceptualise, plan and deliver their passenger experience.
Virgin America top passenger experience
Top both times it has been included in analysis