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PASSENGER EXPERIENCE

INCLUDES PASSENGERSELFSERVICE

  • News
  • Pre-trip
  • In-trip
  • Post-trip
  • New tech
    • Artificial Intelligence
    • Biometrics
    • Robotics
    • Virtual Reality
  • Green
  • First and last
PASSENGER EXPERIENCE

INCLUDES PASSENGERSELFSERVICE

  • Saudia is first airline in Middle East and Africa to fly A321XLR

    Saudia is first airline in Middle East and Africa to fly A321XLR

    First of 15 Airbus A321XLRs for Saudia


  • Air Canada first A321XLR

    Air Canada receives its first A321XLR

    April 26, 2026
  • American Airlines Boeing 737

    American gives passengers more timely information

    March 22, 2026
  • United 737 MAX 8

    United can kick you off a flight if you don’t use headphones

    March 8, 2026
  • Jazeera Airways Airbus A320 neo

    Jazeera Airways passengers can fly now and pay later

    March 1, 2026
  • Lufthansa Allegris Business

    Passengers can finally book Allegris Business Class on Lufthansa 787-9s

    February 18, 2026
  • Southwest 737-800

    Southwest is latest to join Starlink

    February 12, 2026
  • KLM A321neo

    KLM now offers free WiFi on most European flights

    January 31, 2026
  • Passengers leaving Heathrow can now leave liquids and electrical in cabin bags

    January 25, 2026
  • STARLUX 1st A350-1000

    STARLUX takes delivery of its first Airbus A350-1000

    January 6, 2026
  • Thai Airways A321 neo

    THAI receives its first Airbus A321neo

    January 1, 2026
  • Philippine Airlines receives its first Airbus A350-1000

    December 24, 2025
  • Qanot Sharq 1st A321XLR

    Qanot Sharq takes delivery of its first Airbus A321XLR aircraft

    December 21, 2025
  • Turkish Airlines Airbus A330

    Turkish Airlines passengers can tell the airline where their bags are

    December 4, 2025
  • SWISS a350-900

    SWISS Airbus A350 makes first revenue longhaul flight

    November 23, 2025
  • MIA uses EPP

    MIA introduces Enhanced Passenger Processing for US citizens on arrival

    November 22, 2025
  • Ryanair scraps paper boarding passes

    November 12, 2025
  • IAG airlines

    IAG to provide Starlink Wi-Fi on all 5 airlines

    November 8, 2025
  • Riyadh Air Boeing 787-9

    Riyadh Air makes inaugural flight but without commercial passengers

    October 29, 2025
  • First SWISS Airbus A350 makes its first passenger flight

    October 28, 2025
  • Qantas A321XLR first flight

    Qantas starts flights with A321XLR

    September 28, 2025
  • JetBlue Embraer E190

    JetBlue retires Embraer E190 as Avelo orders up to 100

    September 12, 2025
  • Air France free inflight wifi

    Air France launches free inflight high-speed wifi

    September 11, 2025
  • JetBlue to use Amazon inflight Wi-Fi

    JetBlue is first airline to sign for Amazon’s inflight Wi-Fi

    September 7, 2025
  • Halifax passenger experience robot

    Robots guide passengers at Halifax Stanfield

    August 24, 2025
  • Air France A220

    Air France and Charles de Gaulle Airport ease connections at CDG

    August 10, 2025
  • Virgin Atlantic A350-1000

    Virgin Atlantic to offer free inflight connectivity

    July 10, 2025
  • Iberia digital boarding pass

    Iberia dynamic boarding pass updates in real-time

    July 6, 2025
  • Qantas Airbus A321XLR delivery flight

    Qantas receives its first Airbus A321XLR

    July 4, 2025
  • Iberia launches ‘Iberia GPT’, a new conversational travel recommendation channel on ChatGPT

    Iberia launches conversational travel channel on ChatGPT

    June 6, 2025

Pre Trip

Lufthansa introduces new Remote Bag Drop check-in

Lufthansa introduces new Remote Bag Drop check-in

Feb 23, 2025
American Airlines expands boarding system to more than 100 airports

American Airlines expands boarding system to more than 100 airports

Nov 24, 2024
Thai airports go biometric

Thai airports go biometric

Nov 7, 2024
Auckland Airport to install new self-service kiosks and bag drops

Auckland Airport to install new self-service kiosks and bag drops

Sep 15, 2024

In Trip

Passengers leaving Heathrow can now leave liquids and electrical in cabin bags

Passengers leaving Heathrow can now leave liquids and electrical in cabin bags

Jan 25, 2026
SWISS Airbus A350 makes first revenue longhaul flight

SWISS Airbus A350 makes first revenue longhaul flight

Nov 23, 2025
IAG to provide Starlink Wi-Fi on all 5 airlines

IAG to provide Starlink Wi-Fi on all 5 airlines

Nov 8, 2025
Air France launches free inflight high-speed wifi

Air France launches free inflight high-speed wifi

Sep 11, 2025

Post Trip

Singapore Airport passport-less immigration now at all terminals

Singapore Airport passport-less immigration now at all terminals

Nov 1, 2024
Autonomous vehicle trial at Inverness airport

Autonomous vehicle trial at Inverness airport

Aug 24, 2024
New biometric egates at Muscat International

New biometric egates at Muscat International

Aug 11, 2024
All passengers arriving in Singapore can now use biometric eGates

All passengers arriving in Singapore can now use biometric eGates

May 26, 2024

New technology

Air France launches free inflight high-speed wifi

Air France launches free inflight high-speed wifi

Sep 11, 2025
JetBlue is first airline to sign for Amazon’s inflight Wi-Fi

JetBlue is first airline to sign for Amazon’s inflight Wi-Fi

Robots guide passengers at Halifax Stanfield

Robots guide passengers at Halifax Stanfield

Virgin Atlantic to offer free inflight connectivity

Virgin Atlantic to offer free inflight connectivity

Iberia launches conversational travel channel on ChatGPT

Iberia launches conversational travel channel on ChatGPT


PASSENGER EXPERIENCE

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