JetBlue – PASSENGER SELF SERVICE

JetBlue JFK T5

Air Airline Biometrics Departure First and last New technology News Pre-trip

JetBlue introduces biometric self-boarding at JFK

November 16, 2018 PassengerSelfServiceBiometrics, facial recognition, JetBlue

Uses facial technology to speed up process

Regan National biometric boarding

Air Airline Airport Biometrics Departure First and last New technology News Pre-trip

JetBlue starts biometric boarding at Reagan National Airport

November 14, 2018November 16, 2018 PassengerSelfServiceBiometrics, facial recognition, JetBlue

Removes need for paper boarding passes

JetBlue to offer customer service across all channels in a single feed

Air Airline News Passenger Experience Suppliers

JetBlue customer service across all channels in a single feed

August 10, 2017August 21, 2017 PassengerSelfServiceGladly, JetBlue, social media

Passengers chat with JetBlue across multiple channels without repeating themselves

Air Airline At the airport Biometrics In-trip News Suppliers

JetBlue to trial self-boarding using facial recognition

May 31, 2017October 28, 2017 PassengerSelfServiceBiometrics, CBP, facial recognition, JetBlue, self-boarding

Trial on flights from Boston to Aruba

JetBlue makes Wi-Fi free on all US domestic flights

Airline In Flight In-trip News

JetBlue makes Wi-Fi free on all US domestic flights

January 12, 2017 PassengerSelfServiceIFEC, inflight Wi-Fi, JetBlue

Now available on all 227 JetBlue aircraft

40 APC kiosks live at JetBlue's JFK T5

Airport Arrival Biometrics Border Control Post-trip Suppliers

40 APC kiosks live at JetBlue’s JFK T5

November 15, 2014October 28, 2017 PassengerSelfServiceABC eGate, APC kiosk, biometric passport, Biometrics, JetBlue, SITA

Kiosks can be used by passengers from the USA, Canada or visa waiver countries