PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
Pre-trip
Lufthansa begins biometric boarding at LAX
Finnair starts off airport baggage check-in trial at Kittilä
Marseilles Provence Airport introduces self bag drop
Gold Coast Airport to introduce passenger tracking
Saudia now allows check-in 48 hours in advance
Kansai Airport to trial KATE the roaming self check-in kiosk
Lufthansa adds auto check-in for flights within Schengen
Hamburg Airport launches new self bag drop kiosks
Lufthansa makes SmartDepart permanent from Munich Terminal 2
Soekarno–Hatta trials self bag drop
S7 Airlines uses staff to make flight check-in quicker
easyJet passengers can now book a pet sitter along with their flight
Air New Zealand to trial translation technology
British Airways trials biometric boarding at Los Angeles
KLM adds its service bot to Google Home
Singapore Airlines launches chatbot to help passengers with pre-flight queries
Gulf Air launches Bahrain tourist visa service
Off airport check-in at Sydney convention centre
