Common Use Self-Boarding to be introduced at Vienna
Passengers flying with any airline from Vienna International Airport will enjoy faster and more efficient boarding as the world's first common-use self-boarding gates go into operation there.
PASSENGER SELF SERVICE
SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL
PASSENGER SELF SERVICE
SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL
PassengerSelfService
easyJet introduces ‘Speedy Booking’ mobile app
easyJet has launched its first smart phone app. The free app, suitable for both iPhones and Android smart phones, will enable passengers to search fares, book flights and much more.
Taiwan to launch Automated Border Control eGates
Automated Border Control eGates are to be officially launched at Taiwan’s three main airports on January 01, 2012.
John Wayne Terminal C opens with 48 CUSS kiosks from NCR
John Wayne Airport (SNA) has opened the new Terminal C. The new terminal has 48 CUSS kiosks from NCR and is one of the first airports in the US to be completely CUSS.
AMADEUS check-in system has more major outages
Airlines including QANTAS had to do manual check-in and issue hand written boarding passes
Man punches check-in kiosk
A frustrated traveller punched a Continental Airlines check-in kiosk , shattering the screen, when he couldn’t find his flight information. The incident happened at Louis Armstrong New Orleans International Airport (MSY) in Louisiana, USA. The (New Orleans) Times-Picayune reported that…
Passenger self-service a key part of airports’ investment strategy
The Airport IT Trends Survey 2011, a joint ACI, Airline Business and SITA survey, confirms the continued expansion of passenger self-service. The survey shows top investment priorities focus around improving customer service, with passenger self-service remaining a key part of…
UK to phase out IRIS for automated border control eGates
The iris recognition immigration system (IRIS) by which registered passengers can enter the UK quickly through automated barriers at certain airports is to be phased out.
Mexican citizens can now access USA Global Entry kiosks
The United States government announced Tuesday that Mexican citizens can use the trusted traveler program
Jetstar launches iPads for in-flight entertainment
Low-cost carrier Jetstar has introduced iPads to its passengers for in-flight entertainment. The iPads were launched on selected Jetstar flights last week and will be rolled out across the Australian domestic, transtasman and short-haul international services from Australia and New…
SITA Passenger Self-Service Survey 2011 – Results
By 2014, 38% will have introduced e-gates for self-boarding and 42% will have e-gates for check points
SITA Passenger Self-Service Survey 2011
On 4 October, SITA and Air Transport World will jointly host a webinar to discuss the findings of the Passenger Self-Service Survey 2011. The sixth annual survey includes opinions of 2,500 passengers, interviewed at six of the world’s leading airports: Abu…
Automated People Mover (APM) System begins operations at Miami International Airport
Miami International Airport now gets passengers from the runway to the roadway faster than ever before with the MIA Mover, a 1.25-mile-long automated people mover system between MIA and the Miami Rental Car Center that opened to the public on…
Heathrow Terminal 5 launches Self-Service pods for travel from car park to terminal
Passengers at Heathrow Terminal 5 has begun to transport passengers in computer controlled, driverless, car-sized personal 'pods', also known as APM (Automated People Mover).
Gang used fake boarding passes to dodge airport security
Gang dodged security and bought 2.3million duty-free cigarettes at Heathrow, Gatwick, Stansted and Luton.
Air Canada introduces CUSS kiosks at Paris Charles de Gaulle Airport
Air Canada, one of the leaders in self-service technology, has introduced new IER 918 Common Use Self Serve (CUSS) kiosks at Paris Charles de Gaulle airport (CDG).
US Airways introduces NCR mobile boarding pass
Passengers receive an email containing a digitally signed and encrypted 2D bar code.
Amadeus and SITA to bring real-time baggage tracking to passengers
Amadeus and SITA have announced that they are working to empower Amadeus Altéa customers to offer real-time baggage tracking information and worldwide baggage reconciliation to passengers.
Accenture to deliver Automated Border Control eGates at Schiphol
36 ABC eGates to be used at AMS in 2011
Global Entry Kiosks now available at Canadian Pre-Clearance Airports
U.S. Customs and Border Protection announced today that Global Entry kiosks are now available at CBP preclearance at Vancouver International Airport and Ottawa’s MacDonald-Cartier Airport.
