Perth Airport’s new self-service kiosks and self bagdrops
New self-service area is in Terminal 1
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PassengerSelfService
Vancouver Airport launches digital food and drink ordering
YVR Order Now available on mobiles
Star Alliance now using biometrics at Hamburg Airport
Allows contactless travel with facial recognition
Lufthansa integrates option for carbon-neutral flying into booking
Lufthansa passengers can now minimize the carbon emissions of their flights. After selecting their flights, they can choose one of three options to fly CO2-neutral. When booking flights, Lufthansa passengers now receive three options: Using Sustainable Aviation Fuel (SAF), certified…
Qatar Airways uses VR to show cabin interiors
Viewings are by a VR cabin crew called Sama
New LATAM lounge in Santiago is largest in South America
Lounge focuses on sustainability
Dallas airport has 7 foot tall SCOTs to check passengers wear mask
Dallas Love Field is using robots to check if passengers are wearing a mask or not! Robots can be really useful in some parts of the passenger journey. They can gives answers to all sort of questions in many languages.…
Finnair selects Panasonic Avionics for widebody IFE upgrade
All 8 Finnair A330s are getting the upgrade
CLEAR biometric ID checks now at San Diego International Airport
San Diego International Airport has introduced CLEAR’s expedited security clearance service at Terminal 2. Passengers can pay to join CLEAR and then use dedicated kiosks at the airport that use biometric checks to verify the their ID. After verification the…
Emirates introduces mobile check-in desks at Dubai
Emirates has introduced a new service at Dubai that aims to cut check-in and bag drop times. The airline is using 25 mobile check-in desks at Dubai Terminal 3. Emirates calls them Check-in Ports. They are like normal check-in desks…
Condor’s distinctive new colour scheme
Condor, a German leisure airline, has unveiled its weird new colour scheme. It certainly is distinctive as its all about stripes. Or hoops depending on your view. The striking new livery is inspired by parasols, bath towels and beach chairs,…
China Airlines first flight with A321neo
First of 25 A321neos for China Airlines
Spirit goes self-service and biometric at Atlanta
Spirit Airlines has started using its biometric self bag drop system at Atlanta. Passengers flying with the ultra low cost carrier (ULCC) can now use self-service for the entire check-in process. They use kiosks to check-in and print bagtags, attach…
Passengers at Phoenix Sky Harbor can use Apple Wallet for ID at security
TSA enables Arizona residents to use mobile driver’s license or state ID for verification
Birmingham Airport tries an autonomous people mover
On live roads around the airport
Delta gets its first A321neo
First commercial flight planned for May
Alaska Airlines trials iPads for self-service at San Jose
Using iPad for bagtag printing
San José Airport trials autonomous wheelchairs
Can take passenger to gate with no human involvement
Hong Kong Airport’s unmanned patrol cars
Hong Kong International Airport (HKG) now has four Autonomous Patrol Cars (APC) patrolling the restricted area of the airport. The airport uses the unmanned vehicles to patrol the border of the restricted area instead of airport security staff. It can…
VIVA Air offers check-in via WhatsApp
Colombian low cost carrier, VIVA Air, has introduced a new service that helps passenger self-manage their trip. Called Waffles, the new self-service tool allows passengers to buy tickets, check-in and get information using WhatsApp. The airline says the ‘Waffles’ service,…
