Dublin Airport introduces new dedicated baby feeding rooms
The prime locations for the baby feeding rooms means families and groups travelling together will not be separated
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PassengerSelfService
Frankfurt offers free movies for departing passengers
Passengers departing from Frankfurt can now watch full-length movies at the airport before their flight.
Aruba and Vision-Box agree further evolution of Aruba Happy Flow
Will profile Aruba Airport as an airport that drives change with a passenger centric focus
Ethiopian revamps B767-300 fleet with flat bed seats
Ethiopian Airlines has fully refurbished the first of its Boeing 767-300 ER fleet
Qatar Airways launches 24/7 Twitter Customer Service
Dedicated support handle of @QRsupport, and English and Arabic support
Air France trials immersive entertainment system
System being tested in Business class on Paris CDG–St. Martin and St. Martin–Paris CDG flights
SATS launches mobile app with turn-by-turn navigation
App features airport navigation, travel alerts, attraction bookings and more
Hawaiian Airlines offers two-way text messages for Customer Service
Airline bucks trend for AI and introduces simple text messaging
JetBlue customer service across all channels in a single feed
Passengers chat with JetBlue across multiple channels without repeating themselves
U.S. biometric exit checks at Las Vegas and Houston’s Hobby
Facial recognition will check passenger details given to the airline with the ones the CBP holds
Finnish airports trial interpreters on tablets
Interpreters are available for Chinese and Russian languages
Singapore Airlines safety video also shows tourist highlights
Video takes viewers on a panoramic journey across various locations in Singapore
Dublin to introduce ABC eGates this year
20 ABC eGates will be installed, ten in each terminal
Singapore Terminal 4 starts open days for public
15,000 attend Singapore T4 first open day
MIA adds Mobile Passport Control to its app
Eligible passengers submit details to U.S. CBP via the app and get a barcode on their phone to present for clearance
American Airlines to alert passengers if bags are delayed
American will let passengers know if their bag is not going to be at the carousel
Australia to introduce next generation Automated Border Control eGates
105 eGates from Vision-Box could eliminate passport checks at the airport for known passengers
Lanseria Airport to introduce self bag drop
System expected to go live at end August 2017
Fiji Airways economy passengers can bid for Business Upgrades
Passengers can bid on Business Class upgrades on international flights
Air China selects Panasonic IFEC for its A350 fleet
Panasonic will provide its eX3 inflight entertainment for 10 Air China A350 aircraft
