PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
Pre-trip
Mobile boarding pass scanning and boarding at all United domestic airports
Electronic bag tags to be trialled by British Airways
Common use bag drop installed at Edinburgh for easyjet and Flybe
Ben-Gurion to trial automated baggage scanning system
Self-tagging added by American at Miami
Air China makes baggage through check-in available to 14 cities
Avoid being stuck in the middle seat – receive alerts when preferred seats become available
American Airlines debuts new boarding process at O’Hare
SriLankan Airlines introduces self-service check-in kiosks at BIA
M.A.G. introduces self scan boarding passes and free wifi at Stansted
Self-tagging introduced by Hawaiian Airlines at Honolulu
NCR self-service kiosk check-in deployed by AviancaTaca in Peru
NCR CUSS kiosks to be introduced at Ordos Ejin Horo in China
Social check-in introduced by Finnair
Self scan boarding passes introduced at Copenhagen
Mobile check-in from Heathrow now available on TAM
Biometric self boarding trial at Heathrow
Additional 5 airports in the TSA Pre✓ program
