Finnair launches its first chatbot powered by artificial intelligence
Finn has a mission to help Finnair customers in Facebook during their Finnair journey.
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PassengerSelfService
KLM trials official WhatsApp Business application
Passengers worldwide receive flight information through WhatsApp
United passengers can now use Amazon Alexa to check-in
Passengers can also ask a variety of questions about flight status and on board amenities
easyJet to open Dutch pop-up café in London
Café opens for 3 days and will feature traditional sweet delicacy ‘Broodje Hagelslag’
Hologram technology trial at Auckland International Airport
Hologram will help people understand the importance of biosecuity
Hong Kong Airlines receives its first A350 XWB
15th carrier to fly world’s newest long haul aircraft
Jakarta’s Soekarno-Hatta porter service is now free
Free Airport Helper service is available at Terminals 1 and 2
British Airways Premium Transfer Drive at Heathrow
Aims to ensure premium passengers won't miss a connecting flight
Southwest receives first Boeing 737 MAX 8
Southwest's Boeing 737 MAX to begin scheduled passenger service on Oct. 1
easyJet offers hand baggage check-in for a price
‘Hands Free’ allows passengers to check in hand baggage at Bag Drop
Dubai International trials free movie streaming
Two month free trial features content in Arabic, English and French
British Airways says UK has to sort out arrivals problems
British Airways says UK has to sort out arrivals problems
Book Uber and Ola from kiosks at five Indian airports
Passengers will soon be able to book on a kiosk inside the terminal
KLM to accept WeChat payments
KLM is first non-Chinese airline to offer WeChat Pay
Leo the baggage robot on show in Santiago
SITA, LATAM and Nuevo Pudahuel airport join to showcase the baggage robot
New Shop & Collect service at Brussels Airport
Passengers can buy goods on departure and pick them up on their return
Delta pilots video chat with customer services
DCA pilot project gives customers another channel of choice to connect with Delta for assistance
Air New Zealand trials robot at check-in
Passengers can interact with the robot at Air New Zealand’s check-in desks and select departure gates in Sydney for 5 days
Auckland Airport to launch online shopping mall
New online ‘multi-retailer mall’ will enable passengers to buy from multiple airport shops with a single transaction
PAL offers 30 minutes free inflight Wi-Fi (again)
Started offering 30 minutes free inflight internet in March 2016, this offer adds more options
