PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
New technology
WestJet launches AI chatbot, called Juliet
KLM trials robot that takes your hand bags to the gate
Orlando Airport chooses SITA to implement 100% biometric exit
Air France passengers can ask Amazon Alexa for flight information
Buenos Aires International Airport launches Automated Border Control
Mexico introduces Automated Border Control kiosks at 3 airports
Emirates trials virtual reality headsets in its Dubai lounges
Sea-Tac Airport launches assistive technology for blind and low vision passengers
Lufthansa begins biometric boarding at LAX
Auckland Airport hires its first digital employee
British Airways now using facial recognition biometrics at 4 U.S. airports
Sydney to start trial of facial recognition to (almost) replace passports
TSA testing facial facial recognition at LAX
Munich Airport and Lufthansa testing Josie Pepper the information robot
Air New Zealand’s emoji travel tips
Houston airports helps vision-impaired passengers
Jetstar’s chatbot, Jess, is now on Facebook Messenger
Dubai introduces new ABC eGates at Terminal 1
