PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
Pre-trip
Cathay starts self bag drop at Gatwick
Finnair starts flight ticket sales directly via WeChat Pay in China
Air Canada uses Virtual Reality to showcase its Dreamliner
Changi Airport’s self-service Terminal 4 starts operations
Fiji Airways unveils ‘Resort Check-in’ feature
IATA and ACI launch NEXTT
TSA Pre-Check adds five more airlines
United offers partner airlines boarding passes on its mobile app
TUI suggests holidays based on customer emotions
Kotoka Terminal 3 to install self-service technology
Hong Kong Airport starts facial recognition for departures
KLM Flight Upgrader aims to woo budget passengers
Upgrade to First on Virgin Trains
Wizz Air lets you book without all passenger names – for a price
United passengers can now use Amazon Alexa to check-in
easyJet offers hand baggage check-in for a price
KLM to accept WeChat payments
Leo the baggage robot on show in Santiago
