PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
Pre-trip
All Korean Air domestic passengers must now use self bag drop
China Southern to introduce electronic bagtags
Spirit Airlines and Las Vegas start automated self bag drop
Finnair new digital service to attract passengers to Finland and Nordics
DFW Airport app now shows security wait times
Birmingham Airport launches Assistance System
KLM launches ‘Try before you Fly’ AR campaign
EL AL Taxi Pool enables passengers to share taxis
Athens Airport to trial biometrics at check-in and boarding
Etihad plans more self-service kiosks, bag drops and boarding at Abu Dhabi
Aeroflot starts hand-baggage-only fares on some routes
JAL trials artificial intelligence-enhanced service at check-in
Frankfurt Airport has new interactive InfoGates
Edinburgh Airport trials food ordering service for Passengers with Reduced Mobility
Schiphol trials biometric boarding
Air France tests biometric boarding pass and adds new chatbot, Lea
Edinburgh Airport to introduce self-service valet parking
Montréal-Trudeau now using self bag drop from Materna
