easyjet to introduce allocated seating on all flights
easyJet announced it will roll out allocated seating from November 2012.
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PassengerSelfService
Record week for New Zealand Smartgate Automated Border Control eGates
The trend for egates at border control continues. The New Zealand Customs Service announced that more than 55,500 travellers to and from New Zealand took advantage of SmartGate last week.
Gogo licensed for in-air connectivity over Canada
Canadian airline passengers may soon be able to access wireless Internet on board aircraft after Industry Canada signed off on a plan by Gogo to begin offering the service in Canada.
Bulgaria launches automated border control eGates at Sofia (SOF)
Four egates from Gunnebo were introduced at Sofia Airport Terminal 2 on August 28 2012.
No more BYO seat belt for larger passengers
In the USA if you’re a large passenger and you’ve been bringing your own seat belt extender to buckle yourself in on flights, the government has an order: Stop it. The Federal Aviation Administration issued a reminder to the airlines…
New off airport check-in at JFK?
After sinking his jet ski, a 31-year-old resident of Queens, N.Y. saved his life and penetrated John F. Kennedy airport, bypassing the $100 million security system.
Self bag drop added at Brisbane by Jetstar
Self bag drop has been introduced by Jetstar (JQ) at Brisbane.
Philippine Airlines is first Asian full service to add iPad for in-flight entertainment
iPads will be loaded with in-flight entertainment options including full-length movies, TV shows, music, games, and even the latest newspapers and magazines.
Do some business travellers need better inflight WiFi or common sense?
Most airlines and airports now offer a variety of mobile services but a survey of over 600 business passengers shows they want more help. Key points of the survey are: Mobile, day-of-travel notifications are critical for business passengers. Flight status,…
Smile – your passport photo might prefer it
Governments want their citizens to be as miserable as possible when having their passport picture taken. But new research suggests “not smiling” for passport photos could impair rather than improve matching accuracy. Research funded by the Economic and Social Research Council…
Mobile boarding pass launched by Virgin Australia
Virgin Australia announced the Virgin Australia Flight Specials app for iPhone and 'mobile boarding passes' across all mainline ports for domestic travel .
British Airways to use Google Images to enhance customer service
"Know Me" will enable BA crew to be even more proactive
Google maps London Luton (LTN)
A new aspect to passenger self-service has been introduced at London Luton Airport (LTN). Instead of asking directions or following often signs passengers can use Google Maps to navigate the airport. London Luton Airport (LTN) is the first UK airport to…
Apple Passbook and how it might affect travel
Apple’s new Passbook app is a great place to store loyalty cards and tickets. But this could be Apple’s first major step into mobile wallet space. Part of the Apple iTravel plan?
Alaska Airlines adds self-tagging at Seattle-Tacoma
Alaska Airlines continues its leadership in passenger self-service by introducing self-tagging at Seattle-Tacoma International Airport (SEA).
Bag Recovery in Chinese possible via WorldTracer
Worldtracer is now available in Chinese. WorldTracer's passenger-facing services are available in 12 languages, including Chinese, and agent and support materials are now available in English and Chinese.
Toulouse to conduct NFC field trials for BlackBerry smartphones
New venture between RIM, Orange and SITA in cooperation with Toulouse
Self bag tag introduced at Billund (BLL)
Unisys announced that it has successfully implemented one of the world’s first home-printed bag tag solutions at Billund Airport in Denmark.
15 years of SITA airport kiosks
Global air transport IT provider SITA today celebrates the fifteenth anniversary of the launch of its self-service check-in kiosks. During those years SITA has delivered many thousands of check-in kiosks.
Amadeus launches Mobile Traveller
Amadeus has launched Amadeus Mobile Traveller, a fully integrated and complete mobile app designed to support pre-trip, in-trip and post-trip functionalities, providing travellers with access to real time travel information.
